Amazing Gates Return Policy & Warranties
How do I return an item?
If you are not completely satisfied with your driveway gate, garden gate, fence, hardware, or equipment, you may return the item (non Custom / Made-to-Order products) in its original condition within 10 days for a full cash refund or exchange. All returns will be subject to a 20% restocking charge. We will refund shipping costs if the return is a result of our error. No Returns accepted after 60 days. Please note that refunds can take up to 60 days to process.
Amazing Gates Return Policy
If you are not completely satisfied with your driveway gate, garden gate, fence, hardware, or equipment, you may return the item (non Custom/ Made to Order) in its original condition within 30 days for a full cash refund or exchange. Returns beyond 30 days will be subject to a 20% restocking charge. We will refund shipping costs if the return is a result of our error. Please note: No Returns Accepted After 90 Days.
6-Month Limited Warranty
All Amazing Gates of America gates come with a 6-Month Limited Warranty that covers the paint, coatings, and finishes of our products.
Customers are required to perform ordinary and routine maintenance such as cleaning the gate(s) with water and a mild soap to remove dirt, grease, and other debris, and sanding and applying touch-up paint and / or other protective coatings, as needed, for minor blemishes. Minor discoloration is excluded from this limited warranty, as all outdoor coatings will fade over time, based on environmental factors.
If factory-applied paint, coatings, and other protective barriers prematurely chip, flake, or systematically degrade, customers must notify Amazing Gates of America immediately. Failure to timely provide notice of a cosmetic defect may void the 6-Month Limited Warranty.
10-Year Limited Warranty
All Amazing Gates of America gates come with a 10-Year Limited Warranty against manufactured defects in materials and workmanship under normal use. Damage caused by improper installation or use will void the 10-Year Limited Warranty.
All limited product warranties cover the replacement and / or repair of the product in the sole discretion of Amazing Gates of America, and do not include the cost of removal, installation, labor, freight, inconvenience, or consequential damage. All product returns must be pre-approved by Amazing Gates of America, and customers must return defective merchandise to the original place of purchase and must provide the original receipt. All limited product warranties are personal to the original purchaser and are non- transferable.
All Amazing Gates of America gates must be routinely inspected for both cosmetic blemishes and structural manufactured defects not less than every three (3) months. Failure to routinely inspect the product and timely notify Amazing Gates of America will void warranty coverage.
All gates that are installed within 50 miles of a coastline or a major body of water, or within a flood hazard area, as designated by FEMA, must have the Seacoast finish to qualify for any warranty coverage. The installation of any product in a location that exposes the product to direct and regular contact with water, other than natural precipitation and intentional cleaning, including, but not limited to irrigation systems, sprinklers, fountains, pools, and spas, will void all warranties.
The limited product warranties set forth herein are specific to metal gates sold by Amazing Gates of America, and do not cover automated equipment, electrical devices, or any installation services. Any applicable implied warranties, including, but not limited to the warranties of Fit for Particular Use and Merchantability are hereby limited to a period of six (6) months from the original date of purchase.
Gate operators and access controls are warranted for the period of time set by the manufacturer, typically 1 - 7 years. Products must be returned in the original packaging and in the original condition. A $15.00 re-boxing fee will be charged for products that are returned without the manufacturer’s original box or if damaged. In most cases the advance replacement warranty will be handled by Amazing Gates. Please see a product's manual for specific warranty information.
Contact us at: Amazing Gates of America
8617 Paseo Alameda NE
Albuquerque, New Mexico 87113