Frequently Asked Questions about Orders

Find quick answers to your questions below...

Has my order shipped?

You will receive an email with tracking information when your order has shipped. If you did not receive an email within 3 business days, please contact us via the contact page for order status

How do I change quantities or cancel an item in my order?

Please note that once an order has begun processing or has shipped, the order is no longer editable.

My order never arrived.

If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

An item is missing from my shipment.

If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

My product is missing parts.

If your order is missing parts please contact us at email provided on contact page or chat here

When will my back order arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. If you have any questions, please use email to contact us with your order number