FAQ
Find quick answers to your questions below...
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Has my order shipped?
You will receive an email
with tracking information when your order has shipped. If you did not receive an email within 3 business days, please call us at 1-800-234-3952 for order
status
How do I change quantities or cancel an item in my order?
Please note that once an order has begun processing or has shipped, the order is no longer editable. For gate or fence orders, we recommend that you call our office at 1-800-234-3952.
My order never arrived.
If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
If your order included a driveway gate or fence, please call us at 1-800-234-3952 for the status of your shipment. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
If your order included a driveway gate or fence, please call us at 1-800-234-3952
When will my back order arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. If you have any questions, please call us at 1-800-234-3952.