I am writing this letter as a recent and satisfied purchaser of one of your gates and to bring to your attention two of your employees who deserve special thanks and commendations through all my contacts with your company. First of all Russell, who was patient in explaining every technical aspect and answered all of my questions over a period of several months, and was the deciding factor in my determination to purchase a gate from your company rather than any other company. But especially Desiree Atencio, who, when the RE-1 circuit board had to be replaced as defective, was incredibly courteous, charming, patient and responsive to my inquiries. Desiree followed through in seeing that the defective board was replaced, telephoned me to advise of its availability, its shipment date from the distributor, and the expected arrival date. In this world of incompetent employees, “hurry up”, “get the money”, ignore the purchaser after the sale”, and “leaving messages on answering machines”, dealing with such a special employee as Desiree was a welcome experience. I thought these outstanding employees should be brought to your attention.
East Hampton, NY
Dear Amazing Gates,
I can’t tell you how impressed I have been with the entire process. From the design stage, to delivery to the support on the phone. What a smooth well calculated process. And for the packaging and shipping you should call your shipping department the Amazing shippers. Wow were we impressed. As for the install, well, for a do-it-yourself like I am it was as easy as 123.
New Jersey Shore
Please accept this letter as my “thanks” for your honest, informative assistance with my recent gate selection. After spending many weeks researching available products and providers, I decided to contact your company because it appeared to offer a unique “system approach” to automatic gates. I was pleased to find that you not only offer complete systems but also a wealth of knowledge about how to configure a system for a particular application. The time you spend talking with me gave me the opportunity to properly understand available options to avoid potential pitfalls. Installation of the gate and all components was straight-forward, and your attention to details such as ground clearance and equipment mount locations allowed for flawless operation from the start. Those little extras like the screwdriver for fine-tuning the gate operator added to the ease of the project. Throughout my career I have strived to put client service and satisfaction ahead of personal wishes. There is no question in my mind that you have done the same. I am confident that you will enjoy much success as you continue to provide your unique, hands-on “total system” approach to customers such as me. Thanks again!
To all at Amazing Gates:
Who can I write to, to share my very positive experience with Amazing Gates? I am so glad I did this. You guys are real pros, and have really lived up to everything you have said. And you have saved us close to 80% of what it would have cost us had we hired someone locally to install this electric gate. But your customer service, and quick, helpful, knowledgeable and effective feedback, has made all the difference.
I want to take this opportunity to congratulate you and your staff for all that you have done to support me in the installation of my gate. It has all been a very positive experience for me, from my original contact with Jim Harlan helping me to purchase the proper equipment for my particular application. I also want to mention Joan Blaine, his assistance in helping me to understand the various questions I’ve had during the installation has been invaluable. Thanks for all that Amazing Gates has done for me. I am completely satisfied with my gate. I would recommend your company to any prospective customer. When the snow clears I will send you some pictures of my installation. Thanks for everything.
I received the gates and they were in excellent condition. A friend of mine helped me install the gates. The best thing I can say is “my wife loves the amazing gate” she smiles when she opens and closes the gate. We both are truly happy we purchased our gates and would recommend the Amazing Gates to anyone. Thanks for your professional manner when I placed my order.