| My Account |
 |
| How do I create an account? |
| |
1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
| How do I edit my account information? |
| |
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. |
| How much is my shipping? |
| |
All of our driveway gates (swing and sliding), fence, and some larger automatic gate openers ship Freight Collect via carriers we have worked with extensively. Shipping rates depend on the size and weight of the shipment as well as the destination. Please call us for a shipping quote to your destination for all large items. For garden gates and most equipment, UPS shipping costs are automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. If you have any questions, please give us a call: 1-800-234-3952. |
| I forgot my password. |
| |
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. |
| How do I return my product? |
| |
RETURN POLICY FOR AMAZING
GATES
At Amazing Gates, uncompromising quality
has been a proud tradition for over
19 years. Our gates are hand fabricated
by well trained craftsmen and quality
inspected before being professionally
crated and shipped.
If
you are not completely satisfied with
your driveway
gate, garden gate, fence, hardware,
or equipment, you may return the
item (non Made to Order) in its original
condition within 30 days for a full
cash refund or exchange. Returns
beyond
30 days will be subject to a 20% restocking
charge. We will refund shipping
costs if the return is a result of
our error.
Warranty Information
We provide a Lifetime Warranty on our Hot
Dipped Galvanized steel gates, fence
and posts. The warranty
covers structural damage to the steel.
If your Amazing Gate product shows structural
failure it will be replaced at no cost
to you. This Lifetime Warranty is
non – transferable and only applies to
the
original
purchaser.
Equipment
Warranty
Gate operators and access controls are
warranted for the period of time set by
the manufacturer, typically 1 - 7 years.
Products must be returned in the original
packaging and in the original condition.
A $15.00 re-boxing fee will be charged
for products that are returned without
the manufacturer’s original box or if damaged.
In most cases the advance replacement warranty
will be handled by Amazing Gates. Please
see a product's manual for specific warranty
information.
|
|
Questions?
Contact us at:
Amazing Gates of America
608 Tierra Montana Loop
Bernalillo, New Mexico 87004
USA
1-800-234-3952
|
|
| I received the wrong product. |
| |
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. |
| What is your return policy? |
| |
RETURN POLICY FOR AMAZING GATES
At Amazing Gates, uncompromising quality
has been a proud tradition for over
19 years. Our gates are hand fabricated
by well trained craftsmen and quality
inspected before being professionally
crated and shipped.
If
you are not completely satisfied with
your driveway
gate, garden gate, fence, hardware,
or equipment, you may return the
item (non Made to Order) in its original
condition within 30 days for a full
cash refund or exchange. Returns
beyond
30 days will be subject to a 20% restocking
charge. We will refund shipping
costs if the return is a result of
our error.
Warranty Information
We provide a Lifetime Warranty on our Hot
Dipped Galvanized steel gates, fence
and posts. The warranty
covers structural damage to the steel.
If your Amazing Gate product shows structural
failure it will be replaced at no cost
to you. This Lifetime Warranty is
non – transferable and only applies to
the
original
purchaser.
Equipment
Warranty
Gate operators and access controls are
warranted for the period of time set by
the manufacturer, typically 1 - 7 years.
Products must be returned in the original
packaging and in the original condition.
A $15.00 re-boxing fee will be charged
for products that are returned without
the manufacturer’s original box or if damaged.
In most cases the advance replacement warranty
will be handled by Amazing Gates. Please
see a product's manual for specific warranty
information.
|
|
Questions?
Contact us at:
Amazing Gates of America
608 Tierra Montana Loop
Bernalillo, New Mexico 87004
USA
1-800-234-3952
|
|
| When will my order ship? |
| |
For the most accurate information regarding the status of your shipment, please call us at 1-800-234-3952. In stock items shipping UPS typically ship within 24-48 hours of order receipt. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. |
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